WhatsApp’s rise in popularity is soaring and, with over 1.5 billion users, its growing relevance can’t be ignored. Although popular for personal use, WhatsApp recently changed the game with the launch of Whatsapp Business – giving marketeers the opportunity to connect to a generation of instant messengers.
The recent surge in WhatsApp’s use as a social network, due to rich media sharing options, has elevated it to be more than just a messaging app. Users are increasingly recognizing its validity as a trusted news source, while Facebook continues to acknowledge it as a lucrative marketing tool.
Reasons to use WhatsApp Business App for your business:
Private and secure platform
Data misuse is no longer simply a concern. Customers are crying out for secure platforms.
They’re tired of lazy, generic, targeted ads and bots. WhatsApp is a safe bet as it has established itself as a trusted platform that encrypts messages and doesn’t share information with third parties. Unlike other apps, it isn’t laden with ads, meaning customers look to it as a safe and private place to communicate regularly.
Notably, WhatsApp Business requires a business to verify each account, so customers can be assured that they are in contact with a verified company.
It’s never been more important for businesses to make themselves available and accessible for customers to contact them in a way that fits the customer’s comfort zone. WhatsApp Business Messaging ticks all the boxes. It offers ubiquitous messaging that’s quick, efficient, and reliable on a platform used by many.
With WhatsApp, alerts and updates can be received in real-time. Most importantly, any urgent questions that need answering can be answered in a timely and direct fashion, with no middleman slowing down the process.
Strengthen brand presence and credibility
Using WhatsApp Business allows businesses to get more personal and authentic with messaging. WhatsApp can be used to send personalized promotions, updates, and more from a profile that is branded in line with the company’s guidelines. Customers can also see when a business’ profile has been “confirmed” – this is similar to Twitter’s verified status – essentially providing a business with credibility and the customer with a sense of security.
Quicker response times
WhatsApp Business enables businesses to deliver faster customer service. When customers opt-in, businesses can directly contact users on their phone. This is significant when considering that 56% of people would rather contact customer services via messaging rather than over the phone.
The “quick replies” function on WhatsApp Business enables businesses to store and reuse useful and frequently sent messages to speed up the customer service process. This is useful and convenient for so many industries and their specific customer needs when it comes to instant responses. Consider the need for reactive responses to flight times, delivery and booking confirmations, and bank transactions and how much easier it is to build a response from a template rather than from scratch every time.
Brands can also use automation by setting up “away” messages during slow periods when it’s not possible to answer. This way, customers feel informed; they know when to expect a response, and as a business it provides the chance to keep the customer satisfied.
Reach across generations
Customers are much more likely to contact and interact with brands who are using their preferred platform. Although WhatsApp is mostly used by younger age groups, the functionality of the app makes it accessible to a wide age range.
Companies are fighting for customers’ attention, and businesses who can’t keep up, risk being sidelined. WhatsApp gives customers an instant and interactive platform to actively engage with businesses in real-time.
Generation Z were brought up relying on technology, and as customers they expect personalized communication from brands, especially online and via mobile. When used well, WhatsApp enables companies to execute this kind of service perfectly. As a result, customer voices are easily heard.